We offer a 100% Quality Guarantee for the lifetime of our products and services, so if there is ever a quality issue or we make a mistake, we will gladly provide a refund or replacement at no cost to you.
With Iron Rods, you’re getting the real deal. Our drapery rods are made in America, with 60 years of experience, refinement and quality craftsmanship. Each piece is hand crafted and built to last a lifetime. With the big “Replica Drapery Hardware” companies, you’re paying the same price for cheap, flimsy, imported knockoffs.
A good rule of thumb is to count the number of pleats, add 1 ring for each pleat, add 2 additional rings for the ends of each panel; for flat panels using a ring every 5-7 inches is usually sufficient… for more specific information you will need to contact your drapery manufacturer.
There is no limit to overall drapery rod width; however, we do use rod splices and center brackets as needed for strength, support and to limit the size of individual rod segments for shipping purposes.
Projection means the distance from the wall to the center of the rod, bracket or return. Our standard projection is 3 inches to center and is the best choice in most situations.
If you have blinds or large moldings, it is critical that you measure how far they protrude from the wall. Our standard brackets and returns may not be long enough, that is why we also offer extended brackets and returns, which project 5 ½ inches to center.
Many factors can be involved in determining the correct length of a drapery rod, however here are some of our recommendations. The term stack back refers to the width of a drapery panel when in the open position. Typically the panels should not block your view out of the window, when in the stack back/open position.
For instance, a 31 inch wide window may require 3 to 6 inches past the window molding on each side to avoid blocking the view. A 96 inch wide window may require 8 to 12 inches past the window molding on each side to avoid blocking the view. It is all determined by the window width and how much additional space is needed to avoid blocking the view/window.
A: Yes we offer local pickup. If you select this option at checkout, we will send you an email as soon as your order is ready to be picked up. Our address and pickup hours are listed below:
If you decide to exchange or return an order or parts, for reasons other than our 100% Quality Guarantee, they must still be sealed in their original bag, in new condition & you will be responsible for the return shipping cost. We do not accept returns for the rod/slide tape, since they are custom cut to your dimensions, but you can receive a refund for all other parts. All returns must be made within 30 days of the date of purchase.
Click here to request a return: Order Support Request or call us at (615) 350-6655, M-F 8am-4pm Central.
You can cancel your custom rod order within the first 24 hours without incurring any charges. Once production has begun on your custom drapery rod order, cancellations will be treated as returns. Click here to cancel an order: Order Support Requestor call us at (615) 350-6655, M-F 8am-4pm Central.
Only if you are a retail customer located in the State of Tennessee or if you are a business with a Tennessee location and are not using a sales tax ID.
We're sorry if your order arrived damaged. Please contact us as soon possible so we can resolve the matter promptly. Locate your order number in your confirmation email, packing slip or online account.
Click here to contact us: Order Support Request or call us at (615) 350-6655, M-F 8am-4pm Central.
We're sorry if your order arrived missing a part. Please contact us as soon possible so we can resolve the matter promptly. Most rod orders arrive in several boxes; let us know if you did not receive all of the packages that were shipped to you. You will find the number of boxes/tubes printed on the shipping label. Locate your order number in your confirmation email, packing slip or online account.
Click here to contact us: Order Support Requestor call us at (615) 350-6655, M-F 8am-4pm Central.
Our drapery rods are built to last and include a Lifetime Worry Free Warranty, so if there are ever any quality issues or we make any mistakes, we will gladly provide a refund or replacement at no cost to you. Just let us know and we will make it right.
Click here to contact us: Order Support Requestor call us at (615) 350-6655, M-F 8am-4pm Central.
