Return Policy

Herndon & Merry, Inc.
Last updated 4/8/2020

All of our products and services include a Lifetime Worry Free Warranty, so if there is ever a quality issue or we make a mistake, we will gladly provide a refund or replacement at no cost to you. 

For defective or damaged products, please contact us to arrange a refund or exchange. 

If you decide to exchange or return an order or parts, for reasons other than our 100% Quality Guarantee: 

  • All parts must be sealed in their original bags and in new condition.
  • Buyer will be responsible for the return shipping costs.
  • All returns must be made within 30 days of the date of purchase.
  • Rush charges, shipping charges & the custom cut rod & slide tape portions of an order are not refundable, however you can receive a refund for other parts.
  • Color Samples and Slide Tape are Non-Refundable / Non-Returnable

You can cancel your order within the first 24 hours of placing the order, without incurring any charges. Once production has begun on your custom drapery rod order, cancellations will be treated as returns. 

If you have any questions or comments about this policy, please contact us at:

Herndon & Merry, Inc.
7121 Cockrill Bend Blvd.
Nashville, TN 37209
United States
Phone: 6153506655
[email protected]